Rules and regulations for using Bet365 in India

Agreement to terms

By creating an account and using the betting services in India, you confirm that:

• You have read and understood these terms and conditions, the betting rules, any bonus rules, the privacy policy, and the responsible gambling rules.
• You agree that these terms form a binding legal agreement between you and the operator of the platform.
• You will check this page regularly, as the terms may be updated in line with legal, regulatory, or operational requirements.

If you do not accept any updated version, you must stop using the services and close your betting account.

Eligibility and local legal restrictions

To use the betting services in India, you must:

• Be at least 18 years old.
• Have full legal capacity to enter into binding agreements under Indian law.
• Use the platform only from locations where online betting is allowed and not prohibited under applicable central or state laws.
• Not be listed on any self-exclusion register or restricted persons list maintained by the operator or authorities.

You are responsible for checking the legal position of online betting in your state or Union Territory (for example, in states where online gambling is restricted or banned). Use of the services from any jurisdiction where such activity is not allowed may result in immediate suspension or closure of your account.

Changes to terms and services

The operator may, at its discretion:

• Change these general terms, betting rules, bonus terms, or payment rules.
• Modify, suspend, or discontinue any service, betting market, event, or feature.
• Set new limits on bets, payouts, or account activity to comply with legal or risk-management requirements.

Any material change will be made available on the website or in the app. Continued use of the account after such changes indicates your acceptance of the updated terms.

Proper and lawful use of the platform

When you use the betting services, you agree that you will not:

• Use the account for any purpose that is illegal under Indian law or the law of your current location.
• Place bets on behalf of another person, or allow another person to use your account.
• Use automated systems, bots, scripts, or any software to place bets or gain an unfair advantage.
• Attempt to interfere with the integrity of any event, for example through match-fixing or misuse of inside information.
• Try to interfere with, damage, or gain unauthorised access to any part of the website, app, servers, or security systems.

You accept responsibility for the use of your username, password, and any device that accesses your betting account. You must keep login data confidential and inform support promptly if you suspect any unauthorised use.

Intellectual property and content protection

All content on the platform, including:

• Odds, markets, events listings, statistics, and betting data.
• Logos, trade marks, brand elements, design, layouts, and user interface.
• Text, images, audio-visual material, and software code.

is protected by intellectual property laws. You receive a limited, personal, non-transferable licence to access and use the services for placing bets for your own entertainment. You must not copy, distribute, modify, reverse-engineer, resell, deep-link, or frame any part of the services or content without written consent.

Limitation of liability

As far as permitted by Indian law, the operator will not be liable for:

• Losses arising from your failure to protect login details.
• Bets placed by you in error, or without understanding the rules of an event or market.
• Interruptions, delays, or errors in data transmission, unless caused by the operator’s gross negligence.
• Incorrect displays of odds or events due to obvious technical or human errors, subject to the error and correction rules in the betting section.
• Any indirect, incidental, or consequential loss, loss of profits, or loss of opportunity.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under mandatory Indian law. Your statutory rights remain unaffected as far as such rights apply.

Eligibility to place bets

You may place a bet only when:

• Your account registration is complete and verified, as required by KYC rules.
• You meet the age and legal eligibility criteria for betting in India.
• Your account is active, not suspended, closed, or self-excluded.
• You have sufficient cleared funds or eligible bonus balance in your account.

Bets are personal to you and cannot be transferred, sold, or assigned to any other person.

Bet acceptance and confirmation

A bet is considered accepted only when:

• It appears in your betting history as confirmed.
• A unique bet reference is generated and displayed.
• The betting system has recorded the bet before the start or cut-off time of the relevant event or market.

If there is a dispute about whether a bet has been placed or accepted, the records in the operator’s system will be treated as final, subject to any legal rights you may have under Indian law.

Minimum and maximum stakes

• Minimum stakes for a bet are set by market and product and are displayed in the bet slip or rules for that event.
• Maximum stakes and payout limits may apply per bet, per event, per customer, or per day. These limits can vary by sport, competition, or market.
• For risk management, regulatory, or integrity reasons, the operator may limit the amount of a stake, partially accept a stake, or refuse a bet.

Any limits in local currency for India users will be shown in your bet slip or in product-specific rules.

Calculation of returns, wins, and losses

• Returns on a winning bet are calculated by multiplying the stake by the odds shown at the time of bet acceptance, subject to any applicable rules such as dead heat, rule adjustments, or voiding of selections.
• If a bet or part of a bet is settled as a push or void in line with market rules, the affected stake is usually returned to your account.
• For multiple bets or accumulators, if one or more selections is void, the bet will be settled according to the published rules for that product.
• All settlement decisions are made using official results from the relevant governing body of the event. If there is no such body, a source considered reliable by the operator will be used.

Any corrections to results after the initial settlement may be handled only in line with the applicable betting rules, taking into account fairness and regulatory requirements.

Betting restrictions and market suspension

The operator may, at any time:

• Suspend betting on a market or entire event.
• Close markets earlier or later than scheduled due to technical, trading, or integrity reasons.
• Void bets where there is an obvious pricing error, incorrect event details, or technical fault in the odds feed.
• Restrict specific accounts from placing certain types of bets, or from benefiting from certain bonuses, if required for legal, responsible gambling, or risk-related reasons.

In-play betting is subject to delays and technical limitations. The displayed score, clock, or live data is for guidance only and cannot be relied on as an official source for settling your bets.

Cancellation, voiding, and errors

• Once a bet is confirmed and recorded, you do not have a right to cancel it, except where a product feature allows cash-out in line with its own rules.
• The operator may void a bet fully or partly if placed after the actual start or completion of an event or when the outcome is already known.
• If odds or market information are affected by a clear mistake (for example, inverted odds, missing handicap, or obvious mispricing), the operator may adjust the odds to the correct level or void affected bets.
• If an event is postponed, abandoned, or cancelled, settlement will follow the specific rules for that sport or market, which you should read before placing a bet.

Any customer-facing settlement or voiding rule for India users is applied in a consistent and fair manner, subject to compliance duties under Indian and international integrity standards.

Funding your betting account

To place bets using real money, you must deposit funds into your account using payment options available for India. These may include:

• UPI and local bank transfers.
• Debit cards and, where allowed, credit cards issued in India.
• Approved e-wallets or other regulated payment services.

Key rules:

• The payment method must be registered in your own name.
• The operator may set minimum and maximum deposit amounts per transaction, per day, or per month.
• Fees may be applied by your bank or payment provider; these are outside the operator’s control.
• Deposited funds should be used for betting in line with these terms and not for general money transfers.

Withdrawals from your account

Withdrawals to India payment methods are subject to:

• Completion of identity verification (KYC), address verification, and any required source-of-funds checks.
• Use of the same payment method used for deposits, where technically and legally possible.
• Compliance checks to confirm the legitimacy of betting activity and payments.

The operator may:

• Set minimum and maximum withdrawal thresholds.
• Process withdrawals within specified timeframes, which may vary by method and by day (working days or bank holidays in India or abroad).
• Request additional documents before processing a withdrawal to comply with anti-money laundering obligations.

Processing times and transaction procedures

• Deposits are generally processed almost instantly, subject to confirmation by your bank or payment provider. Delays may occur due to technical or network issues.
• Withdrawal requests are first reviewed internally. After approval, the time for funds to reach you depends on the banking network or wallet provider.
• Public holidays, weekends, or system maintenance by Indian or international banks may extend processing times.

Details of typical timeframes for each payment option for India users are displayed in the payments section of the platform.

Identity verification and security checks

To protect your account and fulfil KYC and AML duties, the operator may ask you to submit:

• Government-issued photo ID (such as Aadhaar card, PAN card, passport, voter ID, or driving licence).
• Proof of address in India (such as utility bill, bank statement, or other acceptable document).
• Source-of-funds documentation if your betting activity or payment levels trigger internal thresholds.

Until such checks are completed to the operator’s satisfaction:

• Deposits may be limited.
• Withdrawals may be delayed or suspended.
• Certain betting services, promotions, or bonuses may be restricted.

Transaction restrictions and cancellations

The operator reserves the right to:

• Decline deposits or withdrawals where payment details do not match your registered name or where legal risks are identified.
• Cancel or reverse transactions if required by law, a bank, or payment processor, or if fraud, chargeback, or misuse of bonuses is suspected.
• Freeze funds and submit reports to relevant authorities in India if activity may relate to money laundering, terrorism financing, or other offences.

Where a deposit is reversed or charged back, the operator may void associated bets, cancel bonuses, and invoice you for any negative balance.

Commitment to safer betting

The services are designed as entertainment. You should use your account for fun and not as a way to earn a regular income or to recover previous losses. The operator promotes responsible gambling for India users and supports measures that reduce harm, in line with local and international standards.

You agree to bet only amounts you can afford to lose and to monitor your behaviour when using betting products and bonuses.

Control tools for your account

India users may access a range of tools to manage gambling activity, which can include:

• Deposit limits: Set daily, weekly, or monthly limits for how much money you can add to your account. When you reach the limit, further deposits will not be accepted for that period.
• Loss or stake limits: Limits on the amount you can lose or stake on bets over a given period, where available.
• Reality checks: On-screen reminders informing you how long you have been logged in and how much you have bet or lost in that session.
• Time-outs: Short breaks from betting that temporarily block access to staking functions.
• Self-exclusion: Longer-term exclusion for a fixed period during which you cannot access betting services, bonuses, or account features.

Some tools may need confirmation through customer support for India residents. Changes to limits may not take effect immediately if that is required by responsible gambling policies.

Self-assessment and signs of risk

You should regularly review your gambling by asking yourself:

• Do you bet more money or more often than planned?
• Do you chase losses by placing larger bets?
• Have friends or family expressed concern about your gambling?
• Are you using gambling as an escape from stress, financial problems, or other difficulties?

If you answer yes to such questions, consider using the tools mentioned above or taking a break from your account.

Support resources in India

If you think gambling is harming you or someone you know, you are encouraged to seek help. Support options can include:

• Local mental health professionals and counsellors in your city or state.
• National or regional helplines that address addiction and mental health issues.
• International organisations such as Gamblers Anonymous, GamCare, or similar services that provide online support, where accessible from India.

Contact details for relevant help organisations may be provided in the responsible gambling section of the platform. Use of such services is voluntary and confidential, as far as permitted by local law and the policies of each organisation.

Legal obligations under AML and CFT rules

The operator is required to follow anti-money laundering (AML) and countering financing of terrorism (CFT) standards. For India users, this includes compliance, where applicable, with the Prevention of Money Laundering Act, associated rules, and any guidance from Indian regulators or financial intelligence units.

These obligations apply to all services and cover deposits, withdrawals, bets, bonuses, and transfers related to your account.

Know Your Customer (KYC) and identity checks

To meet AML duties, the operator must:

• Verify your identity using reliable documents, such as PAN, Aadhaar, passport, or similar records.
• Confirm your residential address in India, if relevant.
• Request additional documents to understand the source of funds used for betting when thresholds or risk indicators are reached.

You agree to provide accurate and up-to-date information and to co-operate fully with any KYC request. Use of false or forged documents is prohibited and may result in notification to law enforcement authorities.

Transaction monitoring and detection of suspicious activity

The operator uses systems and manual reviews to monitor betting accounts for patterns that may indicate money laundering or other financial crime. This can include:

• Unusual or high-value deposits and withdrawals that are not consistent with a customer’s profile.
• Frequent deposits followed by minimal betting activity and rapid withdrawals.
• Use of multiple payment methods or accounts in different names.
• Bets placed in a pattern that suggests collusion, match manipulation, or use of illegal funds.

Where suspicious activity is identified, the operator may file a report with the relevant authorities or financial intelligence unit, in line with Indian and international AML standards.

Consequences of AML policy breaches

If the operator reasonably suspects that your account or any transaction is linked to money laundering, terrorism financing, fraud, or other illegal activity, it may:

• Suspend or restrict access to your account.
• Freeze some or all funds held in the account, including real money and certain bonuses.
• Cancel pending withdrawals until the investigation is complete.
• Void bets that are linked to suspected criminal activity, subject to applicable law.
• Close your account and end the legal relationship.
• Provide information and documents to law enforcement or regulators in India or other relevant jurisdictions.

These measures may be applied without prior notice where permitted by law and where early notice might compromise an investigation.

Personal data collected

When you create and use an account from India, the operator may collect and process information such as:

• Identification details: name, date of birth, gender, and government ID numbers (for example, PAN or Aadhaar where permitted).
• Contact details: postal address, email address, phone number, and communication preferences.
• Account information: username, login history, security settings, betting history, transaction records, bonuses used, and limits set.
• Payment details: masked card numbers, bank details, UPI IDs, and wallet information needed to process deposits and withdrawals.
• Technical data: IP address, device identifiers, browser type, operating system, and approximate location to ensure that betting is allowed in your jurisdiction.

Some data is necessary to comply with KYC, AML, and responsible gambling requirements under Indian and international standards.

Use of your personal information

Your data may be used for the following purposes:

• To create and manage your betting account and provide requested services.
• To process bets, calculate wins and losses, and manage bonuses and promotions that you are allowed to receive.
• To carry out identity verification, age checks, AML and CFT screenings, and fraud prevention.
• To monitor and support responsible gambling measures and honour self-exclusion and safety limits.
• To respond to customer support queries and manage any complaints or disputes.
• To meet legal, tax, regulatory, and reporting duties in India and other relevant jurisdictions.
• To conduct internal analysis to improve services, while using appropriate safeguards and, where possible, anonymisation or aggregation.

Marketing communications are sent only in accordance with your preferences and applicable marketing consent requirements. You may change your settings in your account or by using the options provided in communications.

Data sharing and international transfers

To provide services and meet compliance duties, your information may be shared, subject to contract and safeguards, with:

• Group companies involved in operating the platform.
• Payment providers, banks, and financial institutions that process your deposits and withdrawals.
• Identity verification, KYC, and AML service providers.
• Sports integrity organisations, regulatory authorities, and law enforcement bodies, where required by law.
• Professional advisers and auditors engaged under confidentiality obligations.

Some recipients may be located outside India. Where data is transferred internationally, the operator uses appropriate legal and technical measures to protect your information in line with applicable data protection standards.

Your rights regarding personal data

Subject to applicable law and verification of your identity, you may have the right to:

• Access personal information held about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of data, where permitted and where the operator is not required to keep it for legal or regulatory purposes.
• Object to certain types of processing, such as direct marketing, or change marketing preferences.
• Request that processing is restricted in some circumstances.

Details on how to exercise such rights, including contact details for data protection queries for India users, are provided in the dedicated privacy section on the platform. Some rights may be limited by legal retention duties or legitimate interests linked to preventing fraud and maintaining betting integrity.

Protection of your account and data

The operator applies technical and organisational security measures designed to protect your account, personal information, and betting transactions against unauthorised access, misuse, or disclosure. You also play a role in security by keeping your login details safe and updating your contact information when needed.

You must:

• Use a strong, unique password and change it regularly.
• Not share your username, password, or one-time codes with any other person.
• Inform customer support promptly if you suspect that your account or email address has been compromised.

Technical safeguards

The security framework for India users includes, among other measures:

• Encryption protocols to protect data in transit between your device and the platform.
• Firewalls, intrusion detection, and access control systems to secure servers and critical infrastructure.
• Secure storage of sensitive information, such as payment data, in line with industry standards.
• Regular security testing, monitoring, and updates to address new threats.

While no online system can guarantee absolute protection, these measures aim to reduce risks to a level appropriate for betting services.

Authentication and continuous monitoring

• Two-factor or multi-factor authentication (2FA or MFA) may be offered or required for certain actions, such as logging in, changing security settings, or making withdrawals.
• Systems monitor login attempts, changes to account details, and betting patterns to identify unusual or high-risk activity.
• If suspicious behaviour is detected, the operator may temporarily lock the account, ask additional security questions, or request identity documents.

Continuous monitoring also supports AML, CFT, and responsible gambling responsibilities for India users.

Security incidents and account restrictions

If there is a suspected security incident that affects your account or the wider platform, the operator may:

• Suspend access to your account to prevent unauthorised bets or withdrawals.
• Cancel session tokens and require a password reset.
• Request verification of your identity and update of your security details.
• Inform affected users and, where required, notify relevant authorities or regulators.

You should regularly review your betting history, transaction logs, and account settings to ensure that all activity reflects your own use of the services.