Your safety in online betting

Every bet involves risk and there is always a chance of financial loss. No system or strategy can guarantee winnings and gambling outcomes cannot be predicted.

You can enjoy betting safely by following a few basic principles:

• Treat gambling as entertainment, not as a source of income.
• Use only money that you can afford to lose, after covering all essential expenses.
• Set clear limits on deposits, losses, and time spent playing before you start.
• Keep track of your betting history so you know how much you are spending.
• Avoid chasing losses or increasing stakes to recover money.

Bet365 provides responsible gaming tools so you can:

• Set or change deposit limits to control how much you add to your account.
• Use time-outs to take short breaks from play.
• Apply self-exclusion for longer breaks from gambling if you feel at risk.

These measures help protect your financial and emotional wellbeing so your experience remains safe and controlled.

Gambling addiction develops over time and can affect finances, relationships, and mental health. Recognising early warning signs helps you take action and seek support at the right moment.

Possible indicators of a betting problem include:

• Spending more money or time on gambling than you planned.
• Feeling restless, tense, or irritated when you try to cut down or stop.
• Chasing losses by placing more or larger bets to recover previous losses.
• Hiding betting slips, account activity, or spending from family or friends.
• Borrowing money, selling belongings, or using credit meant for other needs to gamble.
• Ignoring work, studies, or family responsibilities due to time spent playing.
• Betting when feeling stressed, lonely, depressed, or upset to change your mood.
• Continuing to gamble even when it causes financial pressure or conflict at home.
• Lying about how much you bet or how often you play.
• Thinking frequently about gambling, planning the next bets, or reliving past wins.

Gambling addiction is a serious health condition that needs attention and can be managed better through early support, professional guidance, and responsible use of control tools.

Taking action early can limit harm and support recovery from harmful gambling. Support is available and practical steps can help you regain control over your betting.

Recommendations that can help you manage or prevent addiction include:

• Set strict deposit and loss limits in your account and honour them every time you play.
• Use time-out functions to pause gambling for set periods when you feel pressure to bet.
• Apply self-exclusion if you feel unable to control your play or need a longer break.
• Create a monthly budget for entertainment that includes gambling and do not exceed it.
• Avoid betting when under the influence of alcohol or drugs or when feeling very emotional.
• Keep separate bank accounts for daily expenses and gambling funds, and review statements often.
• Turn off gambling notifications and marketing emails or messages if they trigger urges.
• Share your concerns with a trusted friend or family member and ask them to help you monitor your play.
• Seek professional counselling or support groups that specialise in gambling problems.
• Use blocking software or device-level restrictions to limit access to gambling websites and apps.

Support from professionals and specialised organisations can be very helpful for managing gambling problems. You can access confidential counselling, information, and guidance both online and offline in India.

Main external help resources include:

• National Institute of Mental Health and Neurosciences (NIMHANS), Bengaluru:
  • Mental health services and addiction treatment.
  • https://nimhans.ac.in
• All India Institute of Medical Sciences (AIIMS), New Delhi, Department of Psychiatry:
  • Clinical services for behavioural addictions.
  • https://www.aiims.edu
• Fortis National Mental Health Programme (Fortis Healthcare):
  • Dedicated helplines and counselling for addiction and mental health.
  • https://www.fortishealthcare.com/india/key-specialities/mental-health-and-behavioural-sciences
• iCALL Psychosocial Helpline (TISS):
  • Telephone and email counselling for emotional distress, including gambling-related issues.
  • https://icallhelpline.org
• Local psychiatrists, clinical psychologists, and de-addiction centres in your city:
  • You can contact nearby government hospitals or registered clinics for referrals.

These services provide confidential support so you can learn more about gambling addiction and receive personalised guidance.

If you feel your betting is no longer under control, you can contact Bet365 customer support and request help in applying responsible gaming tools. The support team can provide information about limits, self-exclusion, and further assistance options available to players in India.

You can reach support through:

• Live chat in your account, where you can speak to a representative in real time.
• Email support, using the address provided in your account or on the help pages.
• Help centre articles that explain how to set limits, time-outs, and self-exclusion.

Communication channels may vary over time, so you can check the help or contact section in your account for the most current options.