Privacy policy overview for India users

The platform collects personal information that users provide directly and information generated during use of the services.

Typical categories of personal data include:

• Identity details such as name, date of birth, nationality, and identification documents used for verification
• Contact details such as address, email address, and mobile number
• Account details such as username, password, security questions, and account preferences
• Financial and transaction details such as payment method, limited card or bank details as required by providers, deposits, withdrawals, and betting or gaming history
• Technical data such as IP address, device identifiers, browser type, operating system, and access times
• Usage information such as pages visited, features used, and interaction with responsible gaming tools

Personal data is collected and used for purposes such as:

• Creating and managing user accounts
• Verifying age, identity, and eligibility to use the services
• Processing deposits, wagers, withdrawals, and bonuses where permitted
• Detecting and preventing fraud, money laundering, and misuse of accounts
• Complying with legal, regulatory, and tax obligations in relevant jurisdictions
• Improving the performance, security, and functionality of the websites and mobile applications

Technical and organisational measures are used to protect user data, including:

• Encryption of data in transit using secure protocols
• Restricted access to personal information based on role and need-to-know principles
• Secure storage arrangements and regular security monitoring
• Internal policies, staff training, and procedures for handling personal information

Subject to applicable law, users have the right to:

• Request access to personal data held about them
• Request correction of incomplete or inaccurate information
• Request deletion or anonymisation of data, where legally permissible and where retention is not required for legal or regulatory reasons
• Object to or restrict certain types of processing in specific circumstances

The handling of user information aims to be consistent with relevant India data protection norms, general privacy principles, and, where applicable, international standards such as the General Data Protection Regulation for users in the European Economic Area. Local gambling and gaming laws and restrictions in India remain the responsibility of each user to understand and follow.

Personal data is processed only for lawful purposes and in a manner that is fair and transparent to the user. The main uses of information include the following:

• Account creation and management: to register users, authenticate logins, maintain profile information, and provide account support.
• Provision of gaming and sportsbook services: to place bets, participate in casino games where permitted, settle wagers, and maintain betting history.
• Payments and transactions: to process deposits and withdrawals through payment providers, banks, or wallet operators, and to maintain accurate records for accounting and audit.
• Customer support: to respond to queries, complaints, and service requests through email, chat, or phone.
• Security and fraud prevention: to conduct risk assessments, security checks, identity and address verification, and to monitor activity for money laundering, match fixing, bonus abuse, and other prohibited conduct.
• Service improvement and analytics: to analyse usage patterns, technical performance, and behaviour on the websites and apps to improve reliability, user experience, and responsible gaming tools.
• Legal and regulatory compliance: to meet obligations relating to anti-money laundering, counter-terrorist financing, sanctions, tax reporting, and dispute resolution.
• Marketing and communication: where permitted by law and user preference, to send service announcements, changes to terms, and limited promotional content by email, SMS, in-app message, or notifications.

Where required by law, consent is obtained before using personal data for direct marketing or non-essential analytics. Users can withdraw such consent or change communication preferences at any time through account settings or by contacting support, subject to reasonable processing time.

Information may also be processed where necessary to protect legitimate interests such as ensuring the security of systems, enforcing rules, or defending legal claims, provided such interests are balanced against user rights and freedoms.

Users have the ability to access and manage much of their personal information through the online account interface. This includes basic profile details, contact information, communication settings, and certain responsible gaming tools.

In addition, users may submit a request to:

• Obtain a copy of personal data held about them, subject to identity verification
• Update or correct inaccurate or incomplete information
• Request deletion or restriction of data, where permitted by applicable law and where retention is not required for regulatory, legal, or fraud-prevention reasons

Requests can be made through customer support channels specified on the websites. For security, the operator may ask for additional documents or steps to confirm identity before acting on any request that affects account information.

By creating an account or using the services, the user confirms and agrees that:

• Security checks may be carried out, including verification of identity, age, address, source of funds, and device information
• Relevant personal and transaction data may be processed by payment providers, banks, wallet services, and other financial institutions to complete payments, comply with law, and prevent fraud

These security and payment checks are an essential part of responsible operation of online gaming and sportsbook services and are conducted in line with lawful bases for processing.

The services are intended only for users who are at least 18 years old or such higher age as may be required by applicable law in the user’s place of residence. Opening an account or using the websites or apps confirms that the user meets the minimum legal age.

As an online operator, direct verification of age is not possible without collecting supporting documents such as identity cards, passports, or other acceptable proof. The operator may request such information at registration or at any later stage to confirm eligibility.

If it becomes known that a registered user is a minor or has provided false information about age, the account may be suspended or closed and:

• Personal data relating to that user will be deleted or anonymised, where possible, in accordance with legal and regulatory requirements
• Any remaining funds will be handled in line with applicable law and internal policies

Parents or legal guardians who believe that a minor has used the services or provided personal information are requested to contact customer support. On receipt of a valid request and proof of guardianship, reasonable steps will be taken to review the account, prevent further access, and remove personal data to the extent allowed by law.

Personal information may be stored and processed in data centres and systems located outside India. This can include countries where group companies, technical partners, payment providers, or support service providers operate.

Such cross-border transfers are carried out for purposes such as:

• Hosting of websites, mobile applications, and back-office systems
• Providing customer support and technical maintenance
• Processing payments and preventing fraud
• Conducting compliance checks and risk management

By using the services and providing personal data, users consent to the transfer, storage, and processing of their information in these other jurisdictions. These locations may have data protection rules that are different from those in India.

The operator takes reasonable steps to ensure that any third party handling personal information maintains confidentiality and implements appropriate security standards. Where required by law, contractual safeguards or equivalent protections are used to help protect user rights in relation to international data transfers.

This Privacy Policy sets out the general approach to collection, processing, use, and protection of user information. In some instances, legal notices, regulatory requirements, or specific terms with users may expand, limit, or clarify how these rules apply.

Such legal disclaimers or special terms may:

• Describe additional data processing required to comply with law or regulatory directions
• Adjust retention periods where specific legal, tax, or accounting rules require longer storage
• Limit certain rights where disclosure would adversely affect security, ongoing investigations, or the rights of other individuals

This Privacy Policy forms part of the broader contractual relationship between the user and the operator. It becomes binding when the user accepts the terms during registration, by electronic signature, by selecting an acceptance button, or by continued access and use of the services after being given a reasonable opportunity to review the document.

In the event of any conflict between this Privacy Policy and mandatory provisions of applicable law, the law will prevail, and the remaining parts of this document will continue in effect to the extent possible.

Cookies are small text files that a website or mobile application stores on a device when a user visits or uses the service. Related technologies such as local storage, pixels, and tags may also be used for similar purposes.

Cookies and similar tools are used for:

• Basic operation of the websites, such as logging in, maintaining sessions, and remembering preferences
• Statistical analysis of visits and technical performance
• Understanding how users interact with pages, games, and features to improve design and functionality
• Personalising certain content such as language, display settings, or recommended features

Where required by law, non-essential cookies used for analytics or personalised content are placed only after obtaining user consent. Users can manage cookie preferences through browser settings or any consent tools made available on the websites, though some features may not function correctly if certain cookies are disabled.

Unless a shorter period is specified for a particular cookie, information stored in cookies for analytics and personalisation is retained for up to one year from the date of collection, after which it is deleted or anonymised.

Use of the websites, mobile applications, or any related services is subject to this Privacy Policy, together with the applicable terms and conditions and any rules notified to users from time to time.

By registering an account, logging in, or continuing to use the services after being made aware of this document, the user confirms full acceptance of this Privacy Policy and agrees to the collection, use, disclosure, and other processing of personal data as described.

From time to time, this Privacy Policy may be updated to reflect changes in services, technology, or legal requirements. Any updated version will be posted on the websites and, where required, communicated through appropriate channels. The version published at the time of use of the services will be the version that applies, and continued use after changes indicates acceptance of the revised policy.

Personal data is not sold or rented to third parties. Information may be shared in a controlled manner in the following situations:

• Group companies: to manage accounts, provide support, ensure consistent service quality, and comply with legal obligations across jurisdictions.
• Service providers: including payment processors, banks, wallet operators, identity verification providers, analytics providers, IT and hosting companies, customer support tools, and professional advisers.
• Legal and regulatory bodies: law enforcement agencies, courts, regulators, and government authorities where required to comply with legal duties, respond to lawful requests, or protect legitimate interests.
• Dispute resolution: partners involved in handling complaints, chargebacks, arbitration, or litigation.

Where the websites list specific third parties or categories of third parties, users can refer to those details for more information. If third parties are not named individually, information about the nature, purpose, and scope of such sharing is provided in this document or on request.

By providing personal data and using the services, users consent to this controlled sharing of information and acknowledge that such third parties may process data as independent controllers or as processors, in line with their own legal obligations and privacy frameworks.

The websites and mobile applications may contain links, banners, or references to third-party websites, applications, or services. These external resources are operated and controlled by independent parties and have their own privacy policies and terms.

When users follow a link to any external website, collection and use of their personal information is governed by the privacy practices of that third party, not by this Privacy Policy. The operator is not responsible for the security, accuracy, or handling of data on external sites and has no control over how such parties may use cookies or process user information.

Users are advised to review the privacy policy and terms of any external website or service before providing personal data or carrying out any transaction. Accessing third-party sites is at the user’s own discretion and risk.